Civility in Business and Professional CommunicationAuthor :
Hardback
Published : Tuesday 13 March 2007
Description
Civility has become one of the new centurys «hot-button» words. This book explores popular and commercial concerns about civility from both a theoretical and practical perspective. Background principles of communication and the history and scope of civility are examined, setting the stage for specific elaboration of recommended practices in six particular business communication contexts. Explanations and recommendations for civil communication include concrete examples from Americas leading corporations as well as testimony from communication professionals currently working in business and industry.
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