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General Book Search for "9780787957421"

General Books
School Books

Author : Susan L. Carpenter,W. J. D. Kennedy
Paperback
Published : Wednesday 15 August 2001
ISBN : 9780787957421
Price : €58.50

Description

Offers instructions for handling large and small public controversies, from national to the community level. This book includes ten principles to manage conflict; a framework with step-by-step procedures; seven illustrative case examples; and advice on methods for collecting information, conducting interviews, and analyzing a conflict situation.