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General Book Search for "9780471023227"

General Books
School Books

Author : David G. Cotts,Stormy Friday
Hardback
Published : Wednesday 12 October 1994
ISBN : 9780471023227
Price : €109.92

Description

Reveals why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes. This title shows how to engineer a program of continuous quality improvement by assuming a specific leadership role.