BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook

Author : Bethan Bithell,Kath Grenyer

Published : Friday 27 October 2017

ISBN : 9781292197401

Price : €20.52

Description

Packed with practical activities and planning support to help you deliver these exciting new qualifications.

• A complete unit-by-unit course companion for learners.
• Helps prepare learners for specific job roles.
• Includes `Hands on and `Ready for Work? features to develop practical skills.
• Assessment practice activities and dedicated `Getting Ready for Assessment sections support preparation for assignments, tasks and external tests.

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