Crucial Conversations: Tools for Talking When Stakes are High, Third EditionAuthor :
Hardback
Published : Thursday 18 November 2021
Description
The 4 MILLION+ bestseller that revolutionized business communications-updated for today's workplace. Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to:* Respond when someone initiates a crucial conversation with you* Identify and address the lag time between identifying a problem and discussing it* Communicate more effectively across digital mediumsWhen stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
You may also like ...
by
Paperback
26 Jun 2023
Management: leadership and motivation
€23.39
Extended stock – Dispatch 5-7 days
by
Hardback
19 Jun 2023
Management: leadership and motivation
€29.24
Extended stock – Dispatch 5-7 days
by
Hardback
18 Nov 2021
Business communication and presentation
€29.24
Extended stock – Dispatch 5-7 days
by
Paperback
01 May 2014
Advice on careers and achieving success
€14.03
Extended stock – Dispatch 5-7 days
Reviews