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General Book Search for "9780520085008"

General Books
School Books

Fast Food, Fast Talk

Author : Robin Leidner
Paperback
Published : Wednesday 4 August 1993
ISBN : 9780520085008
Price : €31.59

Description

A report from the frontlines of two major American corporations that presents the methods and consequences of regulating workers' language, looks, attitudes, ideas and demeanor. It shows the complex and often unexpected results that come with the routinization of service work.