Fundamentals of Customer-Focused Management

Author : Joby John

Hardback

Published : Tuesday 30 December 2003

ISBN : 9781567205640

Price : €86.58

Description

The principal aim of this book is to get the reader to think about th firm and the way it conducts its business in a certain way-with a customer focus. It is now becoming clearly evident that all firms compete on service. For excellent service firms, the challenges and opportunities in providing services are a constant endeavor.

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