Raving Fans

Author : Kenneth Blanchard,Sheldon Bowles

Published : Tuesday 13 January 2004

ISBN : 9780739309537

Price : €19.88

Description

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

You may also like ...

Ka-ching

by Kenneth H., Ph.D. Blanchard,Sheldon Bowles

Hardback

26 Apr 2000

Budgeting and financial management

€23.40

Extended stock – Dispatch 5-7 days

Raving Fans

by Kenneth Blanchard,Sheldon Bowles

13 Jan 2004

Customer services

€19.88

Extended stock – Dispatch 5-7 days

Gung Ho!

by Kenneth Blanchard,Sheldon Bowles

Paperback

15 Jun 1998

Personnel and human resources management

€11.69

Extended stock – Dispatch 5-7 days

Raving Fans!

by Kenneth Blanchard,Sheldon Bowles

Paperback

15 Jun 1998

Customer services

€11.69

Extended stock – Dispatch 5-7 days

Reviews