Service LeadershipAuthor :
Hardback
Published : Thursday 28 February 2019
Description
How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
You may also like ...
by
Hardback
28 Feb 2019
Management: leadership and motivation
€238.67
Extended stock – Dispatch 5-7 days
Paperback
10 Oct 2019
East Asian and Indian philosophy
€33.33
Extended stock – Dispatch 5-7 days
Hardback
19 Sep 2019
East Asian and Indian philosophy
€106.47
Extended stock – Dispatch 5-7 days
by
Hardback
12 Jul 2018
Philosophy
€79.56
Extended stock – Dispatch 5-7 days
Reviews