The Quality InfrastructureAuthor :
Paperback
Published : Saturday 30 November 2013
Description
A library's infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume:Looks at how a program was established within a library organisation, the individual roles for staff participating in the program, and singles out which activities and projects were most successfulDescribes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000 Examines contexts ranging from a liberal-arts college library to key federal government libraries, to libraries that serve major research universities in the United States and Canada Summarising specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analysing, and improving library services.
You may also like ...
by
Paperback
30 Nov 2013
Library and information services
€81.90
Extended stock – Dispatch 5-7 days
by
Paperback
30 Apr 2011
Library and information sciences / Museology
€62.01
Extended stock – Dispatch 5-7 days
by
Hardback
01 Aug 2010
Childrens / Teenage general interest: History and the past
€15.20
Extended stock – Dispatch 5-7 days
by
Paperback
04 Jan 2024
Childrens picture books
€9.35
Extended stock – Dispatch 5-7 days
Reviews