Virtual Reference Services

Author : Jennifer Heise,Stacey Kimmel

Hardback

Published : Wednesday 24 September 2003

ISBN : 9780789020444

Price : €62.00

Description

Explores the possibilities and challenges of public and academic libraries offering a real-time online reference service to their patrons. Topics of the 13 chapters include the design and management of a question and answer service in New Jersey libraries, service hours and chat reference staffing,

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